Refund Policy

At Online Direct Supps, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our refund policy below to understand how returns and refunds are handled.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

The product must be unused and in the same condition that you received it
The item must be in its original packaging
Proof of purchase or order confirmation must be provided

Products that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

Non-Returnable Items

Certain items may not be eligible for returns, including:

Products marked as final sale
Used or opened products
Gift cards or promotional items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If your return is approved:

Your refund will be processed to the original method of payment
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card company or payment provider, as processing times may vary

If you still have not received your refund, please contact Online Direct Supps support team.

Return Shipping

Customers may be responsible for paying their own shipping costs for returning items, unless the product was damaged or incorrect when delivered.

Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and photos of the item. We will review the issue and provide a replacement or refund where applicable.

Contact Us

If you have any questions about this Refund Policy, please contact Online Direct Supps through the Contact Us page on our website.

FDA Disclaimer These statements have not been evaluated by the Food and Drug Administration (FDA). The products available on this website are not intended to diagnose, treat, cure, or prevent any disease. The information provided by Online Direct Supps is for general informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider before starting any supplement, especially if you have a medical condition or are taking any medications. Testimonials featured on this website represent individual experiences and results may vary. They are not intended to guarantee that anyone will achieve the same results. Due to the nature of the products and to protect customer privacy, names and images used in testimonials may be changed.