Shipping and Fulfilment Policy

Online Direct Supps
Last Updated: March 19, 2026

Thank you for shopping with Online Direct Supps. This Shipping & Fulfillment Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

If you have questions about your order, please contact us at:
📧 info@onlinedirectsupps.cc

Order Processing

Orders are processed after payment has been successfully completed.

Typical processing times:

Standard processing: 1–3 business days
High demand periods: up to 5 business days

Business days are Monday through Friday, excluding holidays.

Orders placed after daily cutoff times may be processed the following business day.

Shipping Methods

We ship using reliable carriers including:

USPS
UPS
FedEx
DHL
Other regional carriers

Shipping method availability may vary depending on destination and shipping option selected at checkout.

Delivery estimates provided by carriers are not guaranteed.

Shipping Times

Estimated delivery times after shipment:

United States: 2–7 business days
International: 7–21 business days

Actual delivery times may vary depending on:

Carrier delays
Weather conditions
Customs clearance
Seasonal shipping demand

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 12–48 hours to appear in the carrier’s system.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Online Direct Supps is not responsible for delivery issues caused by:

Incorrect addresses
Missing apartment or unit numbers
Incorrect postal codes
Undeliverable addresses

Orders returned due to incorrect addresses may require additional shipping fees to resend.

Order Changes & Cancellations

Orders may only be modified or canceled before they enter fulfillment.

Once an order has been processed or shipped, it cannot be changed or canceled.

Lost or Stolen Packages

If a package is marked Delivered but cannot be located, customers should first:

Check around the delivery location
Contact neighbors or building staff
Contact the carrier directly

Online Direct Supps is not responsible for packages lost or stolen after delivery confirmation by the carrier.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at:
📧 info@onlinedirectsupps.cc

Include:

Your order number
Photos of the damaged packaging
Photos of the product

We will review the claim and assist with a resolution where applicable.

International Orders

International shipments may be subject to:

Import duties
Customs fees
VAT or local taxes

These charges are determined by the destination country and are the customer’s responsibility.

Online Direct Supps is not responsible for customs delays.

Returned Packages

Packages may be returned due to:

Incorrect address
Delivery refusal
Repeated failed delivery attempts
Customs rejection

Returned packages may require additional shipping costs to resend.

Shipping Delays

Shipping delays may occur due to factors outside our control, including:

Carrier disruptions
Weather events
Customs inspections
Holidays
Global supply chain disruptions

We appreciate your patience if delays occur.

Contact

If you have questions about shipping or your order, please contact us:

Online Direct Supps Customer Support
📧 info@onlinedirectsupps.cc